Once you have your ERP services implemented into your business, the next step that you should take is looking into the options available for ERP maintenance and support. Post-implementation support for ERP services is the key to any successful ERP system transition or integration. From inaccurate data being entered, to portals being duplicated, or needing to train new team members, the potential situations that could arise are numerous. That’s why it’s so important to find an ERP support provider or internal ERP support that can work with the needs of your specific business.
External Vs Internal ERP Support
ERP is often referred to as the backbone of a successful modern business. ERP services provide important information on most internal processes and transactions throughout the entire organization. In order to ensure that everything stays organized and functioning correctly, some kind of ERP maintenance and support is necessary.
External support provides a team of third-party experts who know your ERP services inside and out. The typical ERP support specialists offer tech support and data management services. Going with an external provider is the preferred option for most companies, since it tends to be less expensive than hiring an entire team of new employees for your organization. However, there are issues that could arise from not having an on-site staff with expert knowledge of your business processes. When going with an external ERP service provider, it’s best to choose one that has 24/7 support, no matter where you are.
With an internal team dedicated to ERP support, it might be easier to manage and access since it would most likely be one site. However, an internal team means expenses for training, overhead, and occasionally even higher wages. For some companies, having an internal support team is just more comfortable and convenient so that they can manage everything in one central location.
Get The Most Out Of Your Investment
ERP support and maintenance actually add value to your system. For one, training your staff is critical in preventing application erosion as well as ensuring your team is getting the most out of your software. Support and training shouldn’t be considered a “bonus” that you can get with your ERP support, but instead an integral part of the process. Are there companies that implement an ERP system and never bother with utilizing ERP support and maintenance of some kind? Absolutely, but that doesn’t mean that they are getting the most out of their system, or utilizing their services efficiently.
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