Erphub offers cloud-based business automation solutions to its global clientele. We partner with ZOHO and various other software providers to ensure your business achieves the success and growth you're expecting.
As recognized CRM ZOHO consultants, we are on a mission to enable Small Medium Enterprises (SMEs) to get fully digital and compete with the fast-evolving digital world. In this article, we'll guide you on how Erphub's CRM services can help you expand your business in various domains.
Significance of CRM Software
The beginnings of CRM software were targeted towards improving customer services of different types of service industry companies. The availability of the customer's information, the products or services they had purchased, and their usage data became readily available for the business decision-makers.
As a business asset, it became precious, making CRM a value-oriented solution. It offers added differential value that allows companies to gain a competitive edge in their respective markets.
Today the situation does not change much; when making a buying decision, the price and quality of the product or service are no longer the only aspects to consider. The customer experience is an increasingly relevant factor.
Although the customer experience indeed cuts across the entire organization, the customer service area is one of the most sensitive to retaining or losing a customer, especially in the real estate industry, where big money is involved in each transaction. In this sense, companies that do well in customer service and experience will be rewarded better than their competition.
CRM and its Functionality
CRM and its Functionality
The primary function of a CRM is the storage and classification of information related to your customers and various other business operations, including your resources and their efficacy. If your CRM has updated and consistent information, you can ensure business success.
The customer service department does its job much more efficiently and productively while delivering better support experiences faster and more accurately.
Erphub's CRMs can connect to different data sources and collect information on your customers' interactions in your digital environments. It also allows you to analyze big data and provide the necessary scalability options to grow and absorb work peaks derived from the activity of your business.
Grow Your Business with CRM
Grow Your Business with CRM
Growth is the mission of every business, and most companies start small and expand gradually with time. Just as carpenters have their own set of tools to produce their woodworks, a sales team needs tools to grow their revenue. One of the most valuable tools for business growth is a customer relationship management system, better known as CRM.
CRM is like sustenance for almost any business. Replenish your team's raw materials and help them achieve the most from their business and operational capacities.
CRM Improves the Generation and Conversion of Leads
Let us begin with the people you focus your sales work on. Having a large percentage of high-quality leads in your pipeline will help improve your chances of closing lucrative deals. Still, you'll have an efficient system for recording contact information for these potential clients with a CRM.
A simple contact capture form and a social media contact clipper are just two ways that make these initial stages entirely under control and automated. The CRM also gives you more power to manage who on your sales team works with each new lead so that the right person gets the job done. Your team will qualify those leads instantly and get to work quickly.
Consolidate Your Business Communications
Consolidate Your Business Communications
An effective CRM solution will want you to stop wasting your precious time searching for paper notes or searching your inbox for the email you need. As recognized CRM ZOHO consultants, we'll make such jobs as easy as they can be based on your business and its intricate proceedings.
CRM brings all conversations to a central communication hub. It will be a centralized database that can store all relevant emails, phone calls, and documents, so you never lose the precious information you need to keep on growing your business.
Automate Your Customer Services
There are no deals won without having satisfied customers. Use your CRM tools to provide the best possible service to keep more of them happy since you have all the information about each offering in one place. You can always stay on top of what was covered at the last meeting and what special requests you address.
You can treat every customer like your most important one by giving you the information you need for a great relationship with your customers. Sales reps can fail by forgetting some of the small details that go into a successful deal.
With a CRM in your business, your team members can get automatic reminders about those tasks. For example, send a thank you note or drop a call to follow up on a successful demo. Automation helps keep your business on track, no matter how many reps you're managing. Take it from the seasoned CRM ZOHO consultant who serves a global clientele.
Conduct Performance Analysis
A chain is only as strong as its weakest link, and the same goes for your sales team. If you have weak ties in your department, the entire division will not function to the level you want them to perform. CRM makes sure you get the most out of your team by examining the performance of each worker.
Erphub's CRM reports take a microscopic look at how many deals your reps close and where loose deals get lost in their entirety. CRM allows you to check the success of your cold calls based on the length of the chat and what time it happens. Use this data stored in your CRM to find ways to improve and grow your business.
Forecast Reports
Growing gets easier when you know at the initial stage of the quarter what your results will be at their conclusion. Erphub's CRM not only has reports on individual reps, but its analytics can also show how your business will perform in the future.
It can also project how many of your deals are likely to close and at what time. Be prepared for your quarterly results before you have to talk to your shareholders. Take action early always to stay one step ahead of the game and get the best results you want.
Erphub is a leading US-based system consulting, ERP solution development, and administration service that can make sure your business efficiency is raised to its optimum level. For more information, contact us by email.
